Privacy policy.

Effective Date: August 14,2026

PRIVACY POLICY

Tonalí Lake House (“Tonalí,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, register for an experience, attend an event, or otherwise interact with Tonalí.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Mobile phone number

  • Event registration information

  • Emergency contact information

  • Accessibility requests

  • Dietary restrictions or food allergies

  • Limited health or physical information that you voluntarily provide because it is relevant to safe participation

  • Communications, inquiries, feedback, and survey responses

  • Photo and video preferences

When you purchase an experience, payment information is processed through our payment provider. Tonalí does not intentionally store full payment-card numbers.

Our website and service providers may also automatically collect ordinary technical information such as IP address, browser or device information, pages visited, referring pages, cookies, and similar website usage information.

How We Use Your Information

We may use your information to:

  • Process registrations, payments, refunds, and reservations

  • Administer experiences and events

  • Send confirmations, reminders, parking instructions, weather alerts, schedule changes, and safety information

  • Respond to questions and provide customer support

  • Accommodate relevant accessibility, dietary, allergy, or participation needs

  • Maintain appropriate business, accounting, insurance, safety, and legal records

  • Improve our programming, website, and guest experience

  • Protect Tonalí, our guests, facilitators, staff, and property

  • Comply with applicable laws

  • Send promotional communications when you have provided the appropriate consent

Health and Wellness Information

Tonalí is an experiential and wellness venue and is not a medical or healthcare provider.

We do not ask participants to provide a complete medical history.

Please provide only information reasonably relevant to your safe participation, accessibility needs, allergies, dietary needs, or emergency response.

Information of this nature will be accessible only to individuals who reasonably need it to administer your experience or assist with safety.

How We Share Information

We may share information with trusted service providers that help us operate our website, process payments, manage registrations, send communications, or provide other services necessary to operate Tonalí.

We may also share limited participant information with an instructor, facilitator, or event partner when reasonably necessary to safely and appropriately conduct an experience.

We may disclose information when required by law or when reasonably necessary to protect the safety, property, or legal rights of Tonalí or others.

Tonalí does not sell participant contact information for monetary compensation.

Photos and Video

Photography and video may occur during Tonalí experiences.

Promotional photo and video consent is handled separately from general registration.

Participants may choose whether they consent to being individually featured in Tonalí promotional materials.

If you decline promotional media consent, please notify our team at check-in so that we can take reasonable steps to respect your preference.

Because Tonalí experiences take place in shared spaces, we cannot guarantee that a participant will never appear incidentally in the background of a photograph or recording.

Cookies and Website Services

Our website may use cookies and third-party services to provide website functionality, registration, payment processing, analytics, and other services.

Your browser may allow you to restrict or disable certain cookies.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain.

No electronic system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for event administration, legitimate business purposes, accounting, insurance, dispute resolution, safety, and applicable legal obligations.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it as appropriate.

Your Communication Choices

You may unsubscribe from promotional emails at any time using the unsubscribe option contained in the communication.

If promotional text messaging is offered, you may opt out according to the instructions provided in the message.

You may contact us regarding your personal information at:

Email: tonali@tonalilakehouse.com

Minors

Tonalí experiences are generally intended for participants 18 years of age or older.

Participants under the age of 18 may attend only when the specific experience expressly permits minors and with the consent of a parent or natural/legal guardian.

The appropriate parent or guardian must complete and sign all required registration documents, acknowledgments, waivers, and consents on behalf of the minor before participation.

Certain experiences may be restricted to participants 18 years of age or older because of the nature of the activity.

Tonalí reserves the right to establish age requirements for individual experiences.

We do not knowingly collect personal information directly from minors for general marketing purposes. Information concerning a minor will be collected only as reasonably necessary for registration, participation, safety, emergency contact, or administration of an approved experience and should be provided by or with the authorization of the appropriate parent or guardian.

Changes to This Policy

We may update this Privacy Policy periodically. Any updated version will be posted with a revised effective date.